FAQs for Jetson Usage
This document contains all the frequently asked questions related to Jetson series products. This will be very helpful if you are suffering from any issues when using the Jetson.
Q1: Troubleshooting Installation
For details, please click here
Q2: The remaining space in the eMMC in the received reComputer is only about 2GB, how to solve the problem of insufficient space?
For details, please click here
Q3: How to solve the compatibility issue between reComputer and VEYE camera?
For details, please click here
Q4: How to solve the compatibility issue between IMX477 Camera and A603 carrier board?
For details, please click here
Q5: How to get the system log of reComputer J30/J40?
For details, please click here
Q6: Timeout issue during flash Jetpack.
For details, please click here
Q7: I cannot use USB-A port, Ethernet port or no HDMI dispaly after flashing the device.
A: Please check file integrity (for instance, we provided the SHA256 cheksums), for some carrier boards (especially A60X series), make sure that the driver patch was successfully copied/applied to Linux_for_tegra directory. There are files that require sudo permission, and when you copy directories, make sure -r parameter is included in your command.
Q8: My system crashed/unable to boot/black screen/lost peripheral drivers after I execute "sudo apt-get update && sudo apt-get upgrade" commands.
A: These issues can be concluded as "Why can't I upgrade the system with apt upgrade on custom carrier boards?" The short answer is: Do not run the apt upgrade command on custom/third-party carrier boards. Additionally, avoid running any scripts that include apt upgrade commands or using GUI updater tools in Ubuntu. Debian packages from the server do not account for the specific design of our custom boards, and forcing the upgrade can cause incompatibilities that may brick your device. This process is only compatible with the official devkit. To solve these issues, please follow our guide to reflash the JetPack.
Q9: How can I upgrade software packages if you told me that I cannot execute apt upgrade? Will there be security risks if I don't upgrade the software?
For details, please click here
Tech support
Thank you for choosing our products! We are here to provide you with different support to ensure that your experience with our products is as smooth as possible. We offer several communication channels to cater to different preferences and needs.