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Firmware Update and Recovery

This page covers the lifecycle operations in Device Info → System Settings: checking the firmware version, updating firmware, restarting the system — and the recovery path when the device misbehaves: factory reset.

Before you start

Export a configuration backup and record the current firmware version before any update or reset. Keep the device on stable power throughout — an interrupted update can leave the device unbootable.

Check the current firmware version​

Open Device Info → System Settings: the page shows the device's current firmware version (basic hardware/software versions also appear under Basic Information). Record this version in your asset list — support and bug reports always need it.

Update the firmware​

In Device Info → System Settings, choose whether to update to new firmware and follow the on-screen flow. During an over-the-air update the green status LED blinks at ~100 ms — do not power off the device in this state. When the update completes and the device reboots, the LED returns to solid green.

After updating:

  1. Re-check the firmware version in System Settings to confirm the new version is running.
  2. Verify the device still detects and records as expected (pre-deployment checklist items 5–6 are a good quick test).
  3. If you imported a configuration from an older version, re-run the restore verification steps.

Restart the system​

System Settings also offers a remote restart. Use it after configuration imports, network changes, or to clear a stuck service. The device reboots and should come back to a solid green LED within its normal boot time.

Recovery: factory reset​

If the device is stuck, unreachable with the configured password, or misbehaving after an update, restore factory settings. There are two methods:

Method 1: hardware button​

Press and hold the side button for about 15 seconds until you hear a prompt sound — the device has entered reset mode. Wait for the green status LED to stay on continuously, then log in again (first-login flow with the initial password applies, as on a new device).

Method 2: Web UI​

Click Device Info → System Settings → Factory Reset.

Factory reset diagram

A factory reset returns the device to its out-of-box state

Settings are wiped — plan to re-import your configuration backup afterwards, then re-verify network access, time, and detection.

If the device will not boot at all​

  • Check power first: green LED off means the core process is not running; a short green blink means a dirty-filesystem SD card was detected — reseat or reformat the SD card.
  • A breathing LED that never turns solid means boot is stuck — power-cycle the device, then try the button factory reset.
  • LED state reference: quick start, status indicator. Further symptoms: Troubleshoot by symptom.

Tech Support & Product Discussion​

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